March 2020

Dear Mobility Professionals Family,

As always, Mobility Professionals takes health and safety very seriously and when it comes to protecting our clients and team members, we won’t compromise.  We’re closely following the World Health Organization and CDC with regard to ongoing developments of the Coronavirus (COVID-19) and remain committed to providing you a safe and clean environment.

We will continue to provide you with exceptional customer service via phone, email, and text message. Our Customer Service team is working remotely and ready to help with any and all questions.  Hours of operation will remain the same:
Monday – Friday 8:00am – 5:00pm

We have also made significant adaptations to ensure continuation of services to our patients in need:

TeleHealth Services:

Mobility Professionals has always been patient focused and even during this COVID-19 pandemic we remain committed to serving our customers with the same compassion and expertise as always. While we all may be quarantined, we realize that our customers, more than ever, need our help with supplies, products and mobility services. In response to this need we have adapted our methods to incorporate the latest guidelines from the CDC and WHO. We are pleased to introduce our Remote TeleHealth services.

The federal government, many state governments and private insurances have temporarily loosened restrictions for use of remote technology in healthcare.

It is now possible for patients to stay at home through the entire process of receiving or even servicing your mobility device and other complex rehab technology (CRT).  Mobility Professionals will come to your home for supplies and equipment deliveries and we can even remotely help you with mobility equipment service or perform repairs at your home often without entering.

  • TeleDoctor –  Remote Physician Face-to-Face Exam
  • TeleEval – Remote Evaluations
  • TeleService – Remote Service
  • TeleDelivery – Remote Deliveries

Corona Virus: What To Do If You Are In A Wheelchair

We’ve compiled the following coronavirus tips for wheelchair users to keep in mind when taking care of their mobility equipment and the environment around them.

These recommendations follow the guidelines from the CDC, but you should also follow any rules put in place by federal, state and local government to help keep you safe.

+ What to use for cleaning

Because the coronavirus can live for up to 72 hours on hard surfaces, it’s important to conduct regular cleaning. To protect against the coronavirus, surfaces need to be both cleaned and disinfected. Beyond any type of cleaning you may already do to your chair you should also disinfect areas that are frequently touched.

  • Surfaces can be cleaned with soap and water.
  • Disinfect with EPA-approved wipes that contain at least a 70% alcohol solution, or other approved store-bought solutions. Do NOT use baby wipes.
  • If you need to make a disinfectant solution, the CDC suggests using a spray bottle with one quart of water and four teaspoons of bleach.

+ Cleaning wheelchair components

There are many, many components on a chair that are touched frequently – by users and caregivers. Here’s some to keep in mind that should be disinfected anytime a new person comes in contact with your chair, or you leave and return to your home.

  • Joystick
  • Head controls
  • Mouth controls
  • Head rest
  • Arm rests
  • Side guards
  • Back of the wheelchair
  • Push handles

+ Cleaning other assistive equipment

Beyond your wheelchair, other frequently touched equipment and medical supplies should also be disinfected. These include:

  • Any equipment that you handle or put near your mouth
  • Oxygen tanks
  • Steering wheel and door buttons on vehicles
  • Transfer seats
  • Medication or other items in your home
  • A backpack or purse that touches your chair

+ Going out in public

If you are leaving the house, here are some extra precautions to consider.

  • Wear a mask to prevent the spread of the virus responsible for causing COVID-19, an N95 or better mask is your best choice but even surgical masks or a bandana are better than nothing.
  • DO NOT Touch your face with the gloves and always clean anything you have touched after you dispose of the gloves.
  • If you travel in a transit or taxi vehicle, do not touch anything metal and avoid touching anything except your wheelchair.
  • Wash you hands or use alchohol based hand sanitizer (not baby wipes) while out and before you re-enter your vehicle or home.

+ If you have a home caregiver

For those that rely on a caregiver, they should follow the same precautions and can help if you are unable to clean and disinfect surfaces yourself.

  • Make sure the caregiver has gloves on or is washing their hands when around you.
  • A mask is recommended for one, or both, of you.
  • Ask them to wipe down your wheelchair.
  • If they are in your home, make sure they are disinfecting counters or places your (or their) hands touch.
  • If the person assists you in personal care, be aware the virus is also in fecal matter. Gloves and mask should be worn and disposed of when being assisted with bathroom use.
  • If you are catheterizing, make sure you and your caregiver wash hands before and after catheterizing.